What is two-factor authentication?

Two-factor authentication is a security process that requires admins to provide two different forms of identification before accessing their account. This additional layer of authentication helps to prevent unauthorised access to sensitive information and accounts, even if a password has been compromised.

How does it work?

Two-factor identification works by using two unrelated authentication methods to secure an account. The second authentication method usually needs to be verified with a mobile device in your personal possession — such as your phone — in addition to your normal username and password.

A common process is for a combination of a username/password & an authenticator app.

Fortunately, the process is quite simple and we have developed clear, step-by-step guides to support.

Why are we doing this?

TFA is considered best practice in digital security across platforms and industries. It already exists in a number of platforms most of us use in our day to day lives.

With the various data breaches occurring in the industry we are committed to implementing best-practice security measures.

While this will require one additional step from our administrators to ‘validate’ who they are when accessing the platform, we believe it is imperative to do all that we can to help protect your data.

What is an authenticator app?

An authenticator app is an application that generates security codes for two-factor authentication purposes.

The app generates codes based on a short time-based counter, which are then used in combination with a username and password to access an account.

How to set up TFA to access revSPORT’s new look features

Firstly, download an authenticator app from your device’s app store.

Popular apps that you may like to download include Google Authenticator, Microsoft Authenticator and Authy. These are all free and readily available on your device’s app store.

Examples: Google Authenticator, Microsoft Authenticator and Authy (left to right)

What will I need to do on the day to set up TFA?

1. Click one of the new look features.

2. You will be directed to a page to Set up two-factor authentication.

   • If you are on a mobile device, click the link in Step 2.

   • If you are on a desktop computer, open the authenticator app on your smart device, add a new account, and scan the QR code.

3. This will automatically create a new account in your authenticator app for your revolutioniseSPORT portal.

4. Enter the six-digit code shown in your authenticator app into the Passcode field on the Set up two-factor authentication page.

5. Click Activate two-factor authentication, and you’re done!

Preview: revolutioniseSPORT’s TFA set up page on mobile & desktop (left to right)

⚠️ TFA will rollout in four separate releases over the next few months, meaning that not all features require the use of TFA as of April 3 (release date for Update 1 of 4). For example, Update 1 of 4 only requires administrators to download and utilise an authenticator app in order to access our governance tools (i.e. injury reports, incident reports, meetings & tasks). ⚠️

Are there any other resources to assist me with TFA?

Frequently Asked Questions (FAQs)

Our Frequently Asked Questions (FAQs) section will be updated and where you can access step-by- step help for two-factor authentication. You can use the FAQ section as a personal guide, as well as a tool for sharing tips and tricks within your network.

To access FAQs in your portal:

1. Click help in your portal.

2. Under POPULAR TOPICS, click the TWO-FACTOR AUTHENTICATION card.

3. Click on any frequently asked questions for a comprehensive answer.

Get help with authenticator apps

Popular authenticator apps, like Google Authenticator, Microsoft Authenticator and Authy, provide detailed help on how to use their product. If you need help setting up your authenticator app, take a look at their online help resources. Access help pages for these popular apps via the links below:

• Google Authenticator

• Microsoft Authenticator

• Authy